PRIVACY POLICY

This Privacy Policy describes how Denizen RP ("we," "us," or "our") collects, uses, and shares information about you when you use our website and services (collectively, the "Services").

1. INFORMATION WE COLLECT

Information You Provide to Us

We collect information you provide directly to us, including:

• Account Information: When you create an account, we collect your email address, username, date of birth, and password.
• Profile Information: Age verification status, content preferences (such as NSFW settings), and subscription tier.
• Payment Information: When you make a purchase, our payment processor (Stripe) collects your payment card information. We do not store full payment card details on our servers.
• Communications: When you contact us for support or otherwise communicate with us, we collect the contents of your communications.
• User Content: We collect content you create, submit, or post through the Services, including conversations with AI characters, custom characters you create, and any other user-generated content.

Information We Collect Automatically

When you access or use our Services, we automatically collect certain information, including:

• Usage Information: We collect information about your interactions with the Services, such as the characters you chat with, features you use, and the time and duration of your activities.
• Device Information: We collect information about the device you use to access the Services, including device type, operating system, browser type, IP address, and unique device identifiers.
• Log Information: We collect server logs that may include information such as your IP address, browser type, pages visited, and the date and time of your visit.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information and improve our Services. You can control cookies through your browser settings.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information, including purchase confirmations and invoices
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Verify your age to ensure compliance with our age requirements
• Enforce our Terms of Service and protect the rights and safety of our users
• Monitor and analyze trends, usage, and activities in connection with our Services
• Personalize and improve the Services and provide content or features that match your interests and preferences
• Process and deliver contest or promotion entries and rewards
• Train and improve our AI models to enhance character responses and user experience

3. HOW WE SHARE YOUR INFORMATION

We may share information about you as follows:

• With Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing (Stripe), email delivery (Resend), database hosting (Supabase), and AI model providers (Together.ai).
• For Legal Reasons: We may disclose information if we believe it is necessary to comply with applicable laws, regulations, legal processes, or governmental requests; to protect the rights, property, and safety of us, our users, or others; or to detect, prevent, or address fraud or security issues.
• With Your Consent: We may share information with your consent or at your direction.
• In Connection with a Business Transfer: If we are involved in a merger, acquisition, financing, or sale of all or a portion of our business, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

4. AI-GENERATED CONTENT AND CONVERSATIONS

Your conversations with AI characters are stored on our servers to provide the Services, including maintaining conversation history and improving our AI models. We treat your conversations as confidential, but please be aware:

• Conversations may be used in an anonymized and aggregated form to train and improve our AI models
• We may review conversations to monitor for violations of our Terms of Service
• Conversations may be reviewed to improve service quality and address technical issues
• You should not share sensitive personal information in your conversations

5. DATA RETENTION

We retain your information for as long as your account is active or as needed to provide you Services. We may also retain certain information as required by law, for legitimate business purposes, or to resolve disputes. When you delete your account, we will delete or anonymize your personal information, though some information may remain in backups for a limited period.

6. DATA SECURITY

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet or electronic storage system is completely secure, and we cannot guarantee absolute security.

7. YOUR CHOICES AND RIGHTS

Account Information

You may update, correct, or delete your account information at any time by logging into your account settings. If you wish to delete your account, please contact us at hello@denizenrp.com.

Cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Communications

You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Your Rights Under Certain Privacy Laws

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to object to or restrict certain processing of your personal information
• The right to data portability
• The right to withdraw consent (where processing is based on consent)

To exercise these rights, please contact us at hello@denizenrp.com.

8. CHILDREN'S PRIVACY

Our Services are intended for users who are at least 18 years old. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected personal information from a person under 18, we will take steps to delete that information and terminate the associated account.

9. INTERNATIONAL DATA TRANSFERS

We are based in the United States, and we process and store information in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. By using our Services, you consent to the transfer of your information to the United States.

10. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (note: we do not sell personal information)
• The right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us at hello@denizenrp.com.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (if you have provided an email address) or by posting a notice on our Services prior to the effective date of the changes. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

12. CONTACT US

If you have any questions about this Privacy Policy, please contact us at:

Denizen RP
1150 10th Ave NE
Apt 432
Issaquah, WA 98029
United States
hello@denizenrp.com